Advanced Adoption of SA360 Drives 14% ROAS Increase for Leading Apparel Retailer

Large brick and mortar clothing retailer

Challenge

The client needed to update their SEM program, including data strategies and structures, after COVID-19 drove a shift in consumer behavior.

The client needed to update their SEM program, including data strategies and structures, after COVID-19 drove a shift in consumer behavior.

Solution

A thorough data audit identified opportunities to improve online / offline data collection for Online-to-Offline and Omni-Bidding, enabling better alignment with the client’s upgraded  SEM approach, customized for post-COVID conditions.

A thorough data audit identified opportunities to improve online / offline data collection for Online-to-Offline and Omni-Bidding, enabling better alignment with the client’s upgraded  SEM approach, customized for post-COVID conditions.

Results
  • 14% ROAS increase

  • 20% increase in omnichannel revenue 

  • 25% growth in offline sales

  • 9% increase in profit via Omni-Bidding for Local Inventory Ads

  • 14% ROAS increase

  • 20% increase in omnichannel revenue 

  • 25% growth in offline sales

  • 9% increase in profit via Omni-Bidding for Local Inventory Ads

Back to Case Studies

Latest Insights and Education

Latest Insights and Education

Beyond Quick Fixes: Building a Unified Data Strategy for Long-Term Value

Jasmine Libert

Senior Vice President, Data Solutions

Sep 22, 2025

How to Set Up view_promotion & select_promotion Events in GTM
How to Set Up view_promotion & select_promotion Events in GTM

GA4 Ecommerce Tracking: How to Set Up view_promotion & select_promotion Events in GTM

Ricardo Cristofolini

Senior Implementation Specialist, Data Solutions

Sep 17, 2025

Key Events in GA4: Tracking What Really Matters

Chris Wright

Associate Director, Training and Development

Sep 10, 2025

More Insights

Sign Up For Our Newsletter

Sign Up For Our Newsletter

Napkyn Inc.
204-78 George Street, Ottawa, Ontario, K1N 5W1, Canada

Napkyn US
6 East 32nd Street, 9th Floor, New York, NY 10016, USA

212-247-0800 | info@napkyn.com